Southeastern has announced a consultation – to be conducted by London TravelWatch and Transport Focus – on the future of ticket offices. The purpose of the consultation is engaging with customers, staff and stakeholders on making more station staff available to assist customers face-to-face and continue rolling out popular self-service technology for buying tickets. London TravelWatch will conduct the consultation for ticket offices in the London area, whilst Transport Focus will conduct it for all others. Find out more at https://www.southeasternrailway.co.uk/ticketofficeconsultation

If you would like to comment on these proposals contact London Travel Watch – the independent transport watchdog for London, by Wednesday 26 July 2023 using the details below:

Email: Southeastern.Consultation@Londontravelwatch.org.uk
Freepost: RTEH-XAGE-BYKZ, London TravelWatch, PO Box 5594, Southend-on-Sea, SS1 9PZ.
For more information about how to have your say visit londontravelwatch.org.uk