A survey from consumer group Which? has found that Southeastern is one of the country’s worst train operators, with less than half of those who use the service saying they are satisfied with the performance.
The Which? annual rail satisfaction survey questioned 733 customers who use Southeastern services and found that only 46 per cent classified themselves as happy with the standard of the service they received. Only 48 per cent of those asked thought that the service from Southeastern was acceptable, which is a strong indication that certain elements of their provision need to change.
This puts the train operator in joint bottom position alongside Great Northern and Thameslink, following the results of the fifth annual survey.
The survey questioned 7,000 train users from across the country and gauged their opinions on the services in six categories, including the availability of seating, the cleanliness of the trains, punctuality, value for money, and reliability.
Overall, Southeastern received an average of three stars for the overall condition of trains, punctuality, availability of seating, and reliability categories, but customers marked them at only two stars for value for money and cleanliness and availability of the toilet facilities.
The Which? survey also questioned passengers on the delays they experienced during their last train journey, discounting those that clocked in under five minutes. Transport for London’s services came in third worst with 29 per cent of their customers experiencing a delay, with Southeastern coming out sixth from the bottom with 24 per cent of their customers delayed.
Are you a regular user of Southeastern services? Do you think these results reflect the level of service they provide?
About Author :